I've been taking my 2003 Mercedes to these guys for over 3 years now and have been completely satisfied with their service every time. I typically take my car in once per year for A/B service and I pay at least half of what the dealer tries to charge. In addition, they always call me with other maintenance items that I may want to have repaired. They never pressure me into doing any additional repairs and when I do, I don't feel ripped off. Perfect example - my trunk wouldn't open so the tech called to let me know he fixed it and would only charge me $100 rather than the $400 it would've cost had I taken it to the dealer. These guys are all former Mercedes Benz certified techs and know their way around these cars.My only complaint - they only service Mercedes. I need to find an equally reliable shop to service my Audi!!!