Mon. - Fri. 7:00am to 5:00pm Frequently Asked Questions Frequently Asked Questions:   What is your labor rate?   German Motors hourly labor rate is $98. See our Specials page for exceptions to this rate.     My "Check Engine" light is on. Is this anything important?   It may be very important. An illuminated check engine light means that your Mercedes-Benz on-board computer has recorded information relative to an "incident" occurring during the operation of your vehicle. Even if the light does not remain illuminated, that information is most likely stored in the computer. The sooner this information is accessed with our Mercedes-Benz Star Diagnostic System, the more accurate diagnosis may be made. That will determine if it's critical and a repair needs to be performed. Other warning indicators, including BAS, ETS, 4M or SRS, relate to essential systems in your Mercedes-Benz and should be diagnosed promptly as they are safety related.     Do I need to make an appointment?   Yes, this allows us to better serve your needs in a timely manner and have the proper parts on hand for the appointed time. We always try to leave room in our schedule for emergencies. Contact our service advisor.     Do you have the proper equipment to work on my new car?   Yes, we have all the Mercedes-Benz factory diagnostic approved test computers and diagnostic and electrical manuals in our Mercedes-Benz information system. We also receive monthly Mercedes-Benz SDS updates as a part of our Mercedes-Benz subscription. This insures we have the most up-to-date information to accurately diagnose and repair your Mercedes-Benz.     What kind of parts do you use?   We only use genuine Mercedes-Benz original equipment ("OE") parts or their direct equivalent. In some cases, remanufactured parts are available.     I have an extended warranty, can you perform covered warranty repairs?   In most cases, yes. With the exception of Mercedes-Benz Starmark Warranty, which can only be covered at a Mercedes-Benz dealership. In most other cases, we should be able to administer your claim. If you have an extended warranty agreement, please let us know at the time your appointment is scheduled.